About returns, refunds and exchanges
When you receive the item, please check if the item is different from the one you ordered or if the item is missing.
[About initial defects]
We make every effort to ensure the quality, but if the product is damaged or defective, we will accept returns or exchanges. In that case, we will bear the return shipping fee.
Please be sure to contact us by email within 2 days after receiving the item.
We apologize for the inconvenience, but please attach a photo of the damaged or defective part and specify the situation in as much detail as possible.
Please do not discard the box etc. that you are packing until you confirm that the product is not defective.
We will respond as soon as possible, but depending on the stock status, we will exchange it immediately (one item is mainly handled, so if you can not exchange it, it may be a similar item or refund.
For refunds in the case of returns due to defective products, we will promptly refund to the specified account.
Please note that we cannot accept returns or exchanges for more than 4 days after delivery.
[Cancellation / Return / Exchange due to customer's convenience]
Please note that we cannot accept returns or exchanges after the product has been shipped due to the customer's convenience (other than initial defects and misdelivery) due to the nature of the service of purchasing agency.
"Cooling-off" is a system applied to door-to-door sales.
Cooling-off is not required for mail-order sales.
This online shopping is not covered by the cooling-off system because it is a mail-order sale that is accessed by customers. Please note.
[Long-term absence / refusal of receipt]
If you were absent when the product was delivered
Please be sure to contact each delivery company office listed on the absentee card directly within 5 days.
Please be sure to pick up the sent products at your own risk.
In the unlikely event that you cannot pick up your luggage after the storage period of your absent luggage, your luggage will be returned to our shop.
Please note that we will charge the necessary expenses [round-trip shipping fee (amount different from the shipping fee stated on the product page) + agency fee + labor cost + packing material fee, etc.]. Thank you.
When ordering by using fictitious or other person's personal information (name, address, phone number, etc.) without permission.
In addition to the above, if there is an act that causes inconvenience or damage, it will be applicable.
If the above malicious acts cause inconvenience or damage to our shop or many good customers, immediately submit a damage report to the police, and the police will request the provider to disclose the information, or our shop will temporarily dispose of the disclosure. We will file an application in court, exercise a disclosure order, identify the mischievous orderer, and file a claim for damages.
